REFUNDS

How your refund works

Eligible for visa rejection, cover-period change or duplicate purchase. Most refunds clear in 5–10 working days.

Submit this form

We match your request to your policy using your email and date of birth.

We review

We check eligibility and your document, and email you if anything's missing.

Refund approved

You get a confirmation email with your refund amount and reference number.

Money returned

Your refund lands back on the original card or account you paid with.

Email used at purchase *

Date of Birth *

Reason *

Upload supporting document (visa decision / replacement cover)

Drop PDF or image here

Max 10 MB

Refund amounts depend on your insurer's policy and how much cover has already elapsed. We'll confirm the exact amount before processing — submitting this form doesn't commit you to anything.